No matter what university degrees your team possesses, it’s unlikely that etiquette or professional presence training was part of the curriculum. Skills like posture, speech and articulation are rarely taught at home these days either – which means that many people join the workforce lacking the confidence to engage with others in a professional context.
As a result, we can miss opportunities, miscommunicate, or just plain miss the mark.
We offer a range of workshops, all of which are tailored to your needs however we recommend starting with the ‘Professional Presence Training Masterclass’, before moving on to more specialised subjects.
WHY CHOOSE THIS TRAINING PROGRAM
- You want your people to build better relationships both internally and externally
- You want to increase return business and referrals through enhanced customer experiences
- You need to attract and retain new business through compelling pitches and exceptional customer service
- You are ready to build a winning team culture that will improve staff retention and see you become a more sought-after employer
WHO SHOULD ATTEND THIS MASTERCLASS
- Leaders and managers who are seeking to set a positive example
- Business development managers looking to build strong relationships
- Professionals in the corporate world wishing to become more influential and polished
- Front of house and receptionists needing to make powerful first impressions
- Customer service staff that require a professional presence
- Hospitality professionals needing to understand business etiquette and gain confidence
WHAT YOU WILL LEARN
- Master the art of first (and lasting) impressions through positive posture, vocal skills, everyday business etiquette and personal grooming.
- How to genuinely build rapport and empathy, so that your internal and external customer interactions are memorable for all the right reasons.
- How to win over new clients with high level verbal and non-verbal communication skills, you will have an edge in any new pitch or presentation.
- Cultivate a winning team culture as a leader by creating the kind of team everyone wants to work with, or be a part of.
SUBJECTS WILL BE TAILORED AS NECESSARY AND MAY INCLUDE
- Consistent and lasting first impressions
- Building rapport and maintaining professional relationships
- Understanding the importance of a positive attitude and the impact it has on others
- Positive posture and non-verbal communication
- Developing a strong and engaging voice – your vocal impression
- How to start and finish professional conversations
- Using your voice to inspire, captivate and influence
- Telephone, mobile phone, email and networking protocols
- Everyday manners in the workplace
- Understanding the need to dress appropriately in diverse organisational cultures
- Paying attention to the importance of details – grooming, hygiene and accessories
- Memorable introductions, handshakes and greetings
- Perfecting verbal and non-verbal communication and presentation skills
- Table and dining etiquette
We customise our training workshops and masterclasses to ensure they meet your specific needs. A face to face or phone meeting will be scheduled with our Director, Zarife Hardy to discuss your current training needs and to choose which subjects are to be covered. You will also be asked to complete a pre-training questionnaire.
Training will be carried out at your location or an offsite location can be arranged if preferred, we provide our services across Australia and Internationally and pride ourselves on flexibility and exceeding your expectations.
